General Provisions
All printing service orders are accepted and processed exclusively according to these Purchase Rules (hereinafter Rules).
Placing an order is equivalent to agreeing with and confirming the following conditions. Printing services are provided by the Provider.
Provider - is UAB "Foto bitės", Company code: 302758954, registered and operating at Aguonų str. 12, Vilnius.
All changes to the following conditions require written agreement between the Client and the Provider, made before placing the order, otherwise they are void. If the order violates the public order established by law, the Provider has the right to refuse to execute the order.
Copyright
The Provider relies exclusively on the Client's statements when deciding on copyright. The Provider presumes that all copyrights to the images sent to it belong to the Client. If, due to the relevant information provided by the Client, the order executed by the Provider violates the copyrights of third parties, the Client bears all responsibility for this. In such a case, he undertakes to release the Provider from any claims of third parties and compensate the Provider for losses incurred due to legal proceedings.
Storage of Works
The Provider is not obliged to further store the material of completed printing orders that the Client has not collected within 3 months from the date of sending the order to the specified address.
Data Processing
This data will be used to process the order and contact the Client. If the Client provides personal data to the Provider, this is treated as consent for the Provider to use it for the purposes mentioned above. The Client has the right to access and change their personal data at any time.
Terms of Printing Order Execution
Placing an order is equivalent to acknowledging and confirming these terms and concluding a contract for the execution of one-time printing services according to the offer available on the website.
The condition for order execution is filling out the registration form with correct data.
The Client's registration or login on the website www.fotobites.lt is equivalent to the use of the data provided in the registration form, especially the email address, necessary to contact the Client regarding order execution and sending promotional offers.
After the order is completed, all photo files sent by the Client will be deleted from the Provider's system. The Provider will strive to ensure effective protection of its users' privacy and the continuity of the offer's use. However, it does not assume responsibility for force majeure circumstances.
Payment is made in cash upon collection of goods at the store, through the online paysera.lt and stripe.com portals, which are integrated into the website system, or by bank transfer to UAB Foto bitės' account "AB Swedbank" A/c LT347300010131415723.
Delivery Conditions
Ordered services and goods are delivered to the selected location (shipping to the Curonian Spit and abroad is additionally charged).
Each order confirmed by the Client is treated as a whole and is sent to the location specified by the Client in one shipment. In the case of larger orders, the Provider reserves the right to execute them in several stages, after agreeing on such a shipping method with the Client.
Service Provision Term
All orders are executed carefully, accurately, and within the shortest possible time established for the provision of a specific service, defined in the order placement procedure on the website www.fotobites.lt.
In case of doubts about the order content, as well as in the event of circumstances that make the execution of the order or part of it impossible, the Provider reserves the right to suspend the execution of the order, terminate it, or change the conditions and immediately inform the Client about the situation.
In case of delay in completing the order, the Client has the right to refuse the order submitted to the Provider, but not before the expiration of the additional term set by the Client for the order to be completed, if the Provider does not complete the order within this additional term. However, this term cannot be shorter than the minimum term set for this service. All other claims related to the delay in order execution, and specifically claims for damages, will not be accepted and/or satisfied. In case of doubts about the order content, the Provider reserves the right to clarify the order content in each case after agreeing with the Client, if it deems such clarification necessary.
The Provider reserves the right not to execute other orders of a Client who returns an order without specifying the reason for the return.
Claims
Claims are considered only if they are made within 14 days of receipt (in the case of obvious defects). The statutory limitation period for defects is 24 months.
When submitting a claim, it is necessary to deliver the products in the shipping package with sales documents, along with a medium containing the relevant files.
The basis for the claim can exclusively consist of technical defects that occurred during production or discrepancies between the content of the order submitted in the form and the content of the shipment.
Given the variety of monitors and the different color rendering of the images displayed on them, the Provider will make every effort to approximate the colors of the photos to natural colors, but cannot guarantee 100% correspondence. Therefore, complaints based on different or changing Client tastes that are unreliable to him are not accepted.
Claims arising from the low resolution of the sent file or from the inaccurately formulated content of the order submitted to the Provider are not accepted.
Claims for mechanical damage to the order during transportation are accepted only at the time of receipt of the shipment. To consider a claim of this nature, a claim protocol must be drawn up together with the seller.
All costs related to unfounded claims are borne by the Client.
In the case of a justified claim, if the service has been paid for, the Provider undertakes to provide a replacement service free of charge.
Product defects are rectified or defective products are replaced if the Provider is responsible for the product quality defects.
If the Provider is responsible for the product defect and it is impossible to rectify the product defects, the money is refunded.
Returns
A high-quality individualized (specially made for the Client) product is not exchanged, returned, and the money paid by the Client for them is not refunded.
The Provider refunds the money paid for returned products only by bank transfer to the Client's bank account. The product delivery cost is not refunded.
Non-individualized products
The Client has the right to refuse the purchase by notifying the Provider in writing (by email: info@fotobites.lt) within 14 days from the date of product delivery.
When returning the product, it is necessary to submit a request stating detailed order information: order number, date, product, price, delivery date, and reason for return.
When returning goods, the buyer must comply with the following conditions: the product must be undamaged by the Client, the product must be unused, and must not have lost its marketable appearance.
Liability
The Provider is liable only in cases where the Rules have been complied with.
Claims for damages are satisfied exclusively in cases where the Provider violates the Rules due to criminal negligence. Compensation for damages cannot exceed the cost of sending the order in all cases.
The Provider does not assume responsibility for the failure of auxiliary equipment used to send the order, which is independent of the Provider.
In the event that the executed order is not delivered to the location chosen by the Client, the Provider undertakes to re-execute the order from the re-sent Client material.
We do not apply any other compensation for damages.
The Provider reserves the right to temporarily disable the service due to equipment maintenance work. Users will be informed about this by email.
Final Provisions
These Rules are drawn up in accordance with the laws of the Republic of Lithuania.
The relations arising on the basis of these Rules are governed by the law of the Republic of Lithuania.
All disputes arising from the implementation of these Rules are resolved through negotiations. If an agreement cannot be reached, the disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
Consumer disputes are resolved out of court by the State Consumer Rights Protection Service in the Republic of Lithuania.
Information updated on 2024.12.30